For nearly 18 years, PlanetFeedback has served as an important vehicle for consumers to express their opinions and experiences to major brands and companies.  We've served well over a million letters to companies and hosted as many or more online conversations about company experiences. We thank you for your contributions, and especially the advice and reinforcement you have offered other consumers.  You gave our tag line, "Voice of One, Power of Many," resonance and meaning.  You powered the insights behind the Randomhouse/Doubleday book "Satisfied Customers Tell Three Friends, Angry Customers Tell 3000."  While we're not shutting our doors permanently, we're taking a break to figure out the best way forward to provide this service in a way that takes full advantage of the new offerings and capabilities of the web.  If you have thoughts or suggestions, leave them here.  In the meantime, we will no longer support our current menu of feedback services.  Thanks so much for your loyalty and commitment over the years.

-- The PlanetFeedback Team




P.S. Please be assured any personal data in your account will not be leveraged, sold, or rented in any way to any other entity.  We have read enough letters from all of you -- tens of thousands of them -- to know that this is a no-compromise area.